Contact us

Contact ViralQuest

We’re here to help.
With over a decade in e-commerce, sourcing, and customer care, we know that fast, clear support makes all the difference. Whether you have a question about an order, sizing, shipping, or partnerships—reach out and we’ll get back to you quickly.

Quick Help

  • Order & Shipping: Tracking, delivery timelines, address changes

  • Returns & Exchanges: Eligibility, process, store credit or refund

  • Product Questions: Materials, sizing, care instructions

  • Wholesale & Partnerships: Bulk orders, corporate gifting, collabs

  • Press & Media: Samples, interviews, brand assets

How to Reach Us

Primary Support Email: arjun-murthy-s@live.com
Founder: Arjun, ViralQuest

Registered Address (Correspondence only):
No: 33, 131/1, 1st Cross, Shastha Layout, Rayasandra, Huskur Post,
Sarjapur Hobli, Bangalore – 560099, Karnataka, India

Returns notice: Please don’t send returns to the registered address above. To avoid delays, contact us first—we’ll issue a Return Authorization and share the correct returns warehouse details for your order.

Support Hours (IST): Monday–Saturday, 10:00–17:00
Response Time: We aim to reply within 24 business hours (usually sooner).

Contact Form

Please include your Order Number (if applicable) so we can help faster.

  • Full Name*

  • Email Address*

  • Order Number (e.g., VQ12345)

  • Topic* (Select one)

    • Order Status / Tracking

    • Return or Exchange

    • Product Question

    • Payment / Refund

    • Wholesale / Corporate

    • Press / Collaboration

    • Other

  • Your Message*

  • Consent: “I agree to be contacted regarding my inquiry and for updates related to my order.”

*Fields marked with an asterisk are required.

Shipping & Order Info (At-a-glance)

  • Processing: Most orders are processed within 1–3 business days.

  • Tracking: Tracking details are emailed when your order ships.

  • Delivery: Typical delivery window is 7–14 business days, depending on destination and carrier. Peak seasons may take a little longer.

  • Address Changes: Email us within 2 hours of placing your order for edits—after dispatch, changes aren’t guaranteed.

Returns & Exchanges (Summary)

  • Window: Request within 7 days of delivery (unworn, unused, original tags/packaging).

  • Process: Contact us for a Return Authorization (RMA) and return address.

  • Refunds: Issued to the original payment method after inspection, or as store credit—your choice.

  • Damaged/Incorrect Items: Email photos within 48 hours of delivery; we’ll make it right.

Wholesale, Corporate & Partnerships

For bulk orders, corporate gifts, or brand collaborations, email Arjun directly at arjun-murthy-s@live.com with your company name, quantities, and timelines. We’ll respond with pricing, MOQs, and lead times.

Footer Contact Snippet 

ViralQuest Support: arjun-murthy-s@live.com • Mon–Sat 10:00–18:00 IST
Address: No: 33, 131/1, 1st Cross, Shastha Layout, Rayasandra, Huskur Post, Sarjapur Hobli, Bangalore – 560099, Karnataka, India